What type of questions encourages clients to express their concerns freely?

Open-ended questions are designed to encourage clients to share their thoughts, feelings, and concerns in a free and unrestricted manner. This type of questioning allows for a more in-depth dialogue, enabling the client to expand on their experiences and provide valuable information that may not arise through more restrictive questioning.

By using open-ended questions, veterinary professionals can create an environment where clients feel comfortable discussing their feelings about their pets’ health and addressing any fears or uncertainties they may have. This practice is crucial in a Fear Free approach, as it fosters trust and encourages clients to voice their concerns, ultimately leading to better patient outcomes and improved client relationships.